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[Help Center] OMG I DIDNT DO IT

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#1
Posted on 8/19/15 9:25:12 AM | Show thread starter's posts only

OMG I finally got an answer as to why I am locked out of account and this wasn't of my own doing My account got hacked

To check the status of or to follow up with your support ticket, please visit 

http://service.sns.us.igg.com/ticketcontent.php?gid=10110&id=919770

Following is the latest reply to your question/issue:

[Thanks for contacting us. 



We are writing to inform you that we have received the following charge back notification from FB regarding a recent purchase on your game account: 



Amount Charged Back: 75USD 

Payment Provider: FB



To re-activate your account IGG ID:xxxxxxx please follow the steps below: 



1) A notification email from your payment provider should arrive in your inbox very soon. Please follow any instructions offered within to complete the charge back/refund process. 

2) Issue a payment for the refunded amount to IGG via the following link: 



http://www.igg.com/member/custom_pay_fbc.php



3) Once the payment is completed, contact our Payment Center Supporters through the page you purchased the points to notify them of the transaction. Your account will be re-activated within 24 hours after the payment has been confirmed. 



Thank you for your support and cooperation. Our support team is always ready to assist you!]

Sincerely,
IGG Customer Support
[2015/08/18 21:36 EST(GMT-5)]

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Chris W
#2
Posted on 8/20/15 4:57:08 AM | Show thread starter's posts only

I'm sorry to hear that you are having this issue, however we do not have access to your gaming account, nor are with affiliated with any of the payment functions, so there is really nothing we here in forum can do.

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