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[Help Center] hacked account

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Posted on 8/19/15 9:43:10 AM | Show thread starter's posts only


[IGG Customer Support] Ticket #919770


IGG (no-reply@igg.com)
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This is a system generated message from an unattended mail box. 
Please do not reply to this email. 

To check the status of or to follow up with your support ticket, please visit 


Following is the latest reply to your question/issue:

[Thanks for contacting us. 

We are writing to inform you that we have received the following charge back notification from FB regarding a recent purchase on your game account: 

Amount Charged Back: 75USD 

Payment Provider: FB

To re-activate your account IGG ID:XXXXXX, please follow the steps below: 

1) A notification email from your payment provider should arrive in your inbox very soon. Please follow any instructions offered within to complete the charge back/refund process. 

2) Issue a payment for the refunded amount to IGG via the following link: 


3) Once the payment is completed, contact our Payment Center Supporters through the page you purchased the points to notify them of the transaction. Your account will be re-activated within 24 hours after the payment has been confirmed. 

Thank you for your support and cooperation. Our support team is always ready to assist you!]

IGG Customer Support
[2015/08/18 21:36 EST(GMT-5)]

Chris W
Posted on 8/20/15 4:58:47 AM | Show thread starter's posts only

Again, this matter must be resolved with the Customer Service Center, as we here in forum do not have access to your gaming account or the ability to confirm, deny or alter any actions regarding your account.


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