Texas HoldEm Poker Deluxe (Royal Hold'em Museum) Today: 0    Total Posts: 5311

Moderator: FirstLady

Total:#8

Create Thread

[Help Center] profile picture and name not showing while playing cards at a table

Close [Copy link] 7/927

#1
Posted on 11/30/16 3:32:04 PM | Show thread starter's posts only

Peggy Travis Crawford,,,,my profile picture and name are not appearing while playing cards.... I guess you would call that a "loading" issue.... please help

Signature
IGGID: 57933590
#2
Posted on 12/1/16 3:35:28 PM | Show thread starter's posts only

First, clear the cookies / caches, if on a mobile device check your storage capacity as well as your wifi connection, and that your flash players are up to date.  If the issue continues use the link in game for the "Service Center" with your device info for additional assistance.

Signature

Follow IGG @Facebook.com/IGG    Follow CC @Facebook.com/CastleClash
#3
Posted on 12/16/16 12:55:44 PM | Show thread starter's posts only

My name does not appear over top of my facebook picture please help, I'm playing on my laptop

Signature
Shelley Herbert
#4
Posted on 12/16/16 12:57:39 PM | Show thread starter's posts only

My name does not appear over top of my facebook picture please help, I'm playing on my laptop

Signature
Shelley Herbert
#5
Posted on 12/20/16 1:24:32 PM | Show thread starter's posts only

ANY PICTURE

Signature
#6
Posted on 1/14/17 12:07:38 PM | Show thread starter's posts only

I  have the same problem, picture and name was just taken off, also as others stated the chest does not show any info with regards to how many chips have been credited. seems lots of people having this problem cam someone please sort this out, also the daily sign in is also not working as it was. all this is really off putting.

Signature
M Wright
#7
Posted on 2/20/17 10:59:56 PM | Show thread starter's posts only

me too.. cant see my profile pic and name..plss help..thank you.

Signature
#8
Posted on 2/22/17 7:06:39 AM | Show thread starter's posts only

I play on a laptop from facebook. my profile picture isnt showing and constantly says loading, also the sounds isnt working properly. i have followed instructions to go to igg.com and link account, this didnt work. i can play from igg.com and connect to my facebook and play from there but all my chips have gone and im starting from level 1. Please help!

Signature