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[Help Center] Spinning Character icon

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#1
Posted on 2/22/12 7:26:35 PM | Show thread starter's posts only

Thank you for sharing this problem. Could you, or someone else who experienced this problem, perhaps enclose a screenshot or short video of this problem when you find such a player again? There might be more players out there who recognize the problem and could give more information and perhaps even player names.

I don\'t use facebook myself but is it possible that this player just protected his page, because he is aware that he is causing trouble and doesn\'t want anyone to know his true identity?

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#2
Posted on 2/22/12 7:26:35 PM | Show thread starter's posts only

Hello, thank you for your report. We\'ve recorded it and submitted to our Tech Dept to check. If possible, could you please record it on video when it happens because it will help us to solve the problem more quickly.
We are sorry for the inconvenience caused to you and we will reply to you once the result comes out. Please stay tuned.

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#3
Posted on 2/22/12 7:26:35 PM | Show thread starter's posts only

Here is an Iphone screen video of another player using it. This time, the Facebook page didn\'t go back to mine, but just showed unavailable.
Spinner is centre bottom. Game was in RoomID 322509 at 1615 EDT

Sorry, tried by video file is too large - was 6 MB.  Will try to get another soon.

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#4
Posted on 2/22/12 7:26:35 PM | Show thread starter's posts only

Thank you for the help. Meanwhile, we will try our best to find the problems.

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#5
Posted on 2/22/12 7:26:35 PM | Show thread starter's posts only

That\'s it, four players using that irritating spin.
I am off this app until this gets fixed!!!

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#6
Posted on 2/22/12 7:26:35 PM | Show thread starter's posts only

Table 322510 2120 hrs, four (count em - 4) spinners: 3 were BigBri969; JoseRivera, Pistol13
I am out of here until you fix it.
Too bad, I liked the app.

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#7
Posted on 2/22/12 7:26:35 PM | Show thread starter's posts only

We are relly sorry to inform that this modification is based on facebook which we cannot do anything about it. We hope facebook will take any actioin after receiving your report. Thanks always for your support.

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#8
Posted on 2/22/12 7:26:35 PM | Show thread starter's posts only

Bye then.

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#9
Posted on 2/22/12 7:26:35 PM | Show thread starter's posts only

Please Help me....

I want to show my profile photo, instead, it shows spinning circle on my character.
Tried many picture format, jpg, png, bmp, gif, all show only spinning circle.
How do I solve this?
Thanks






Quote Please note that the avatar should be 4MB max End Quote

My picture is only 78k, and still give me spinning circle, as attached.
FYI, I am playing directly to poker.igg.com, not via facebook.
Any other idea?
Thanks

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#10
Posted on 2/22/12 7:26:35 PM | Show thread starter's posts only

Hello, sorry to hear your problem. Please note that the avatar should be 4MB max. It works fine for me, please try again and hope it works. Thank you.

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