Texas HoldEm Poker Deluxe (Royal Hold'em Museum) Today: 0    Total Posts: 6677

Moderator: FirstLady

Total:#19

Create Thread

[Help Center] Spinning Character icon

Close [Copy link] 18/3875

#11
Posted on 2/22/12 7:26:35 PM | Show thread starter's posts only

Please Help me....

I want to show my profile photo, instead, it shows spinning circle on my character.
Tried many picture format, jpg, png, bmp, gif, all show only spinning circle.
How do I solve this?
Thanks






Quote Please note that the avatar should be 4MB max End Quote

My picture is only 78k, and still give me spinning circle, as attached.
FYI, I am playing directly to poker.igg.com, not via facebook.
Any other idea?
Thanks

Signature
#12
Posted on 2/22/12 7:26:35 PM | Show thread starter's posts only

Got it. It might be the internet problem. Could you please provide your country and IP address via PM for us to check? Thank you.

Signature
#13
Posted on 2/22/12 7:26:35 PM | Show thread starter's posts only

Any solution yet for my problem?
It\'s kind of annoying having spinning circle on my pic.
Thanks

Signature
#14
Posted on 2/22/12 7:26:35 PM | Show thread starter's posts only

Sorry, the developer has been checking it. If there is any news we will inform you. Thank you.

Signature
#15
Posted on 2/22/12 7:26:35 PM | Show thread starter's posts only

Any solution yet for my problem?
It\'s kind of annoying having spinning circle on my pic.
Thanks
Hello, does the problem persist to happen to you? The developer has been checking it to see whether it is a net problem or game issue. Thank you for your feedback.

Signature
#16
Posted on 2/22/12 7:26:35 PM | Show thread starter's posts only

Still.
Now it gave me an i con like this

Signature
#17
Posted on 2/22/12 7:26:35 PM | Show thread starter's posts only

I can not get my profile to load in the game room.  It does not show my name nor my picture, it just says loading.  I am playing thru Facebook.  I appear invisible to the dealer.  I have tried all the settings and they all say available to everyone and chat open. It is very frustrating...other players think there is something fishy and don\'t want me to play...please help.

Signature
#18
Posted on 2/22/12 7:26:35 PM | Show thread starter's posts only

Hello, it is not fishy. We have noticed that many players had got this problem and the tech staff has been checking on this to optimize the game.
It might take some time to fix the problem and we will inform you once it is fixed.
We are sorry for the problem it caused.

Signature
#19
Posted on 2/22/12 7:26:35 PM | Show thread starter's posts only

Recently, several users seem to have been able to alter their settings so that there is a constant spinning around their character space instead of a photo or icon.
This is very irritating and my view has been shared by many other players.
One example was today's tournament in Room 327001 which just finished at 1920 hrs EST.
A player using the name of Genaro Alvarez was using the technique.
It also seems to block their Facebook page, default back to the page of the player who requests their profile.

While I have considered your site my favoured poker site, if this continues, without some response from tech support about plans to address it, I will quickly move to one of the many other poker sites, and will recommend the same action to others whom I play with.

Thank you for your consideration.

Dan Gilbert

Signature