Please Help me....
I want to show my profile photo, instead, it shows spinning circle on my character.
Tried many picture format, jpg, png, bmp, gif, all show only spinning circle.
How do I solve this?
Quote Please note that the avatar should be 4MB max End Quote
My picture is only 78k, and still give me spinning circle, as attached.
FYI, I am playing directly to poker.igg.com, not via facebook.
Any other idea?
Please Help me....
Any solution yet for my problem?
It\'s kind of annoying having spinning circle on my pic.
I can not get my profile to load in the game room. It does not show my name nor my picture, it just says loading. I am playing thru Facebook. I appear invisible to the dealer. I have tried all the settings and they all say available to everyone and chat open. It is very frustrating...other players think there is something fishy and don\'t want me to play...please help.
Hello, it is not fishy. We have noticed that many players had got this problem and the tech staff has been checking on this to optimize the game.
It might take some time to fix the problem and we will inform you once it is fixed.
We are sorry for the problem it caused.
Recently, several users seem to have been able to alter their settings so that there is a constant spinning around their character space instead of a photo or icon.
This is very irritating and my view has been shared by many other players.
One example was today's tournament in Room 327001 which just finished at 1920 hrs EST.
A player using the name of Genaro Alvarez was using the technique.
It also seems to block their Facebook page, default back to the page of the player who requests their profile.
While I have considered your site my favoured poker site, if this continues, without some response from tech support about plans to address it, I will quickly move to one of the many other poker sites, and will recommend the same action to others whom I play with.
Thank you for your consideration.