Edited by FirstLady2013 at 4-27-2014 04:57 PM
Q: What is the forum for?
A: The forum is a place where members can come and network with each other and share gaming stratergy, offer suggestions to improve the overall gaming experience for the entire community and participate in random events.
Q: Why can't I post in Forum?
A: This means that your account has been banned to post, you can go to your profile page to see the reason this action was taken and when your account should be release from the banned to post status.If on the date indicated on your account you still can not post please contact the forum moderator for assistance.
Q: What should I report in forum?
A: You can report anything in forum, however you should note that moderators do not have the ability to access, alter or investigate your account, so payment and or unreceived merchandise should be submitted via the link on the payments page for the quickest and most efficient response.http://livechat.browsergame.com/livesupport2/livesupport.php?gid=10110Issues regarding features, changing passwords, hacking or in game violations should be reported directly to the service center.http://service.sns.us.browsergame.com/?gid=10110
Q: How do I change my Avatar?
A: Click the settings button located next to your name at the top of the forum page. Then click modify avatar, you should then see two boxes one blue and one yellow, after the picture uploads, size according to the box and click the box with the check mark, you should then see 3 sizes of your new avatar. Click the blue box, note you may have to refresh your browser a few times for your picture to actually change.
Q: How do I ask for Help?
A: You should create a new thread in the "Help Center" to ask your question, a moderator will respond as soon as possible.
Q: How do I add a signature?
A: Click on the settings button located next to your bname at the top of the forum page. Then click personal info, here you will be able to either type or upload a image signature/banner.
Q: What does follow mean?
A: Follow allows you to follow the threads and replies made by another forum member, to follow them simply click the follow under their avatar on any post. To see what they have been up to, either click the listen button and scroll down to the person you want to follow or click on their avatar. Once you are on their account profile, click the follow key and then topics to show their threads or replies to see the replies made to post.
Q: What is Spamming?
A: For the purpose of these forums, spamming is defined as any post that does not comply with the intent of the original poster. Meaning a thread created as a gaming thread that has the rules posted on the first post should only contain posts what conform to the outlined rules. Event threads should only have valid entries and so on. As well as post soliciting free items, containing all smileys and or gibberish, this includes comments such as "nice game" or I like this game in inappropriate places.
Q: What is my IGG ID# and where is it located?
A: Your IGG ID# is the number used to identify your account and award ingame / forum prizes and is located on the upper right hand side of the main game page and directly underneath the buddy bar on the left hand side.
Q: Is Advertising Allowed?
A: Adertising, Soliciting, Spamming and or inappropriate behavior is expressly prohibited in forum.
Q: What is the penalty for Advertising, Soliciting, Spamming and Inappropriate behavior?
A: Spamming / Soliciting / Advertising and or Inappropriate behavior carries the same penalties. First the moderator may opt to give a verbal warning prior to issuing any system warnings. Your account will be warned, after (3) such warnings your account will automatically be sent to a banned to post status. Usually first offense will render a (7) day ban depending upon the severity of the offense. This period will increase with each new banning until such time as you are permanently banned from forum.
Q: I have a suggestion to improve the game, where do I submit?
A: In the General Discussions Tab, there is a thread posted for suggestions.
Q: What are forum Moderators?
A: Forum Moderators are patrons who play the game and have opted to assist in the elevation of the overall gaming experience for all, they are in essence the liasons between patrons and the Adminstrative team.
Q: I have a complaint against a Moderator, what do I do?
A: If you feel that a Moderator has abused their authority then you should report them directly to the service center or to a forum Administrator. Generally you can click on the main page of the forum in question in the upper left hand side there should be a list of the members responsible for moderating that forum, one of which should be the administrator.
Q: How do I become a Moderator?
A: Periodically when openings become available the Administrative team will post threads for recruitment of new moderators, you need only apply to these threads with the requested information.
Q: How do I improve my chances of being selected as a Moderator?
A: By demonstrating proficient knowledge to the game in which you are applying and by being helpful to other forum members.
Follow IGG @Facebook.com/IGG Follow CC @Facebook.com/CastleClash